Customer Service Representative/Office AdministratorEastside Exterminators • Salem, Oregon, United States
Customer Service Representative/Office Administrator
Eastside Exterminators
- Salem, Oregon, United States
- Salem, Oregon, United States
À propos
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Location: Salem, OR
Pay Range: $22 - $25 per hour DOE plus $25.00 for each one-time or annual service agreement.
Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? Company is looking for a motivated Customer Service Representative/Office Administrator to join our high-energy, onsite call center team! This is an in-person role where youll collaborate closely with colleagues, stay connected to daily operations, and make an immediate impact helping protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.
Why Join Us?
- Work for a growing, established company that cares about quality service for our customers and values our employees input.
- Make a difference every day by helping homeowners prevent rodent infestations.
- Enjoy a positive team culture , complete with robust benefits and ongoing training.
What Youll Do:
Daily Start-of-Day Responsibilities
- Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items.
- Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
- Prioritize and respond to customer text messages and emails following completion of initial daily system checks.
Ongoing Responsibilities
- Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner.
- Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations.
- Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages.
- Return and follow up on assigned customer voicemails.
End-of-Day Responsibilities
- Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications.
- Address urgent customer inquiries or service requests prior to the end of the workday.
- Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate.
- Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed.
- Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.
What You Bring:
- Strong written and verbal communication skills.
- High level of organizational and time-management ability.
- Attention to detail and accuracy in customer
Compétences linguistiques
- English
Avis aux utilisateurs
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