Client Acquisition Manager

Job Description

Benefits:

• Commissions
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

• Speed-to-Lead: Respond to all new leads immediately (goal: within 515 minutes, 7 days/week coverage via team rotation).
• Qualification & Scheduling: 60% of new leads scheduled within their first 15 days in CRM.
• Show Rate: Maintain >60% average show rate on scheduled appointments.
• Pipeline Hygiene: 100% of leads/opportunities updated daily with notes, next steps, and accurate stages.
• Community Sourcing: Launch and maintain 812 active partnerships (businesses, schools, youth orgs, churches, retirement communities, etc.) driving steady referral leads each month.

• Cover the Funnel Daily
  • Call/text new leads on arrival; personalize intros by source.
  • Qualify intent, set/confirm appointments, send reminders, and reschedules as needed.
  • Work warm lists (replies, no-shows, past inquiries, referrals) to keep the calendar full.
• Drive Show Rates
  • Confirm within 24 hrs of booking and the morning of appointments.
  • Pre-frame assessment value (goal review + movement screen + clear next step).
• Own CRM & Reporting
  • Keep accurate tags, stages, and close reasons.
  • Submit a daily KPI snapshot (new leads, contacts, sets, confirms, shows, rebooks).
• Build the Community Engine
  • Prospect and secure partner meetings; create simple co-promotions (guest passes, clinics, team nights).
  • Attend local events; capture leads and book on the spot.
• Collaborate for Conversions
  • Hand off strong notes to coaches/GM before assessments.
  • Join weekly pipeline reviews to remove bottlenecks.

• 23 years of proven sales experience with a documented track record in a fitness-related business (gym, studio, sports performance, membership model).
• Demonstrated ability to persuade people to invest in themselves (consultative selling, goal anchoring, objection handling).
• Comfortable with high activity (phone/text/DM) and CRM discipline.
• Clear, confident communicatorphone, text, and in person.
• Ability to adapt quickly to changes in strategic marketing offers and market trends.

• Experience in a membership or recurring-revenue environment.
• Familiarity with CRM/gym platforms (e.g., GoHighLevel, Mindbody, Trainerize, GymSales).
• Background in athletics, coaching, or sports performance.
  • Major plus if you're a certified strength coach (NSCA, NASM, ACSM, ACE, etc) as you can increase earning potential coaching group classes and managing personal training clients.

• Hourly + commission + performance bonuses.
• Approx. 2530 hours/week to start; weekend/evening availability for event coverage and peak contact windows.
  • This business requires flexibility in work schedule, so it's not your average "9-5". As with any commission-incentivized role, you may have to go above and beyond to maximize your earning potential.
• Clear advancement path to based on KPI mastery and partner growth.

• CRM for pipeline, automations, and reminders (GoHighLevel)
• Member/Client management and billing through MindBody
• Talk/text integrations, calendar booking links, and templates for confirmations and no-show recovery.

• Lead Schedule % (goal: 60% scheduled within 15 days of lead creation).
• Schedule Show % (goal: >60%).
• Speed-to-Lead (median minutes to first touch).
• Set/Confirm Volume (daily activity targets agreed with GM).
• Partner-Sourced Leads and events executed .
• Data Accuracy (0 unlabeled leads, next step on every open opp).