Customer Service Assistant

Job Description

Job Title : Customer Service Assistant Location: Miami, FL Job Type: Full-time

Note On-campus work in Miami, FL

We are seeking a dedicated and personable Customer Service Assistant to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer support and creating a positive experience for every client. As a Customer Service Assistant, you will be the first point of contact for customers, helping to resolve inquiries, provide information about our products and services, and ensure overall customer satisfaction.

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, forms, applications, and requests.
• Maintain detailed and organized records of customer interactions.
• Collaborate with other departments to resolve complex customer problems.

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency with customer service software and tools.