Technical Services Representative IV

Job Description

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Responsibilities

Elwyn seeks a Technical Services Representative to provide intermediate and advanced technical assistance and support to users and fellow technicians using advanced troubleshooting techniques and comprehensive knowledge of system interactions in the maintenance, diagnosis and repair of desktops, laptops, and peripherals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide PC and peripheral support and maintenance
• Deploy new desktops/laptops to the field.
• Other duties performed as required.

QUALIFICATIONS & SKILLS

Education

• Associates Degree in Computer Science and/or related field or equivalent experience is required

Qualifications

• Experience with Citrix, Microsoft Operating Systems, Office Suites, anti-virus software and other PC-related utilities is preferred.
• Advanced knowledge of standard desktop operating systems and office productivity suites.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Knowledge of connectivity issues including network access and login issues.
• Effective communication skills and the ability to interact professionally with diverse groups of clients and staff.
• Ability to work productively both independently and in teams. Good diagnostic and problem-solving skills.

Competencies

• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Knowledge of connectivity issues including network access and login issues.
• Effective communication skills and the ability to interact professionally with diverse groups of clients and staff.
• Ability to work productively both independently and in teams. Good diagnostic and problem-solving skills.