Patient Access Supervisor

Job Description

Description:

Shift: First Shift

Job Summary: Supervises the front desk staff and processes. Arranges for the efficient and orderly registration of patients. Ensures that patient information is collected. Interviews incoming patient or representative and enters information required for admission into computer database. Distributes appropriate information to ancillary nursing departments. Participates in performance improvement and QI activities. Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate. Make general and emergency announcements over the facility’s PA system. Handles the facility paging system.

Job Duties and Responsibilities:

• Responsible to pre-register patients for scheduled admissions and out-patient procedures.
• Responsible to interview patients or their representative, to obtain personal information or verify information already on file, including emergency numbers and insurance information, including Medicare Secondary Payer and accident information as applicable.
• Responsible to obtain signatures on Conditions of Admission and affix patient identification bracelet.
• Responsible to ensure that patients’ valuables are secured in the safe upon receipt of valuables envelope from nursing service.
• Communicates appropriately and clearly to Supervisor, Nursing Service, co-workers, physicians and ancillary departments.
• Responsible, when