Uplift Thrift- Supervisor

Job Description

Salary: $16.00-$17.00/hr

The mainmissionof the City Rescue Mission of Lansing, since its founding, has remainedto teach the Word of God as found in the Christian Bible (Romans 10:13-15),edify and equip the saints to be committed followers of Jesus Christ and His teachings (Ephesians 4:11-13), and present an authentic representation of traditional, Biblical Christianity (Philippians 1:9-11). For this reason, employees will be guided by the Doctrinal Statementestablishedby theBoard ofDirectors.

Mission Statement:To meet physical needs for Food and Shelter to bring those with spiritual needs the Hope that is found in Jesus Christ.

Vision Statement:To bring the lost to the Lord Jesus Christ and to establish believers in the Christian Faith.

Reports To:TheCustomer ServiceSupervisorwill report totheCustomer ServiceManager.

Job Overview:This role is vital in the runningofthe Uplift Thrift.TheCustomer ServiceSupervisoroversees customer service staff onthe registers,overseeingtheentrypoint, andcleaning, organizing,and re-stockingassigned sections of the sales floor.The Customer ServiceSupervisorcompletesalltasks assigned to their staff, as well as overseeingthe safe/register drawerswhen their manager is not on the shift.The Customer ServiceSupervisorwill ensure customer satisfaction, resolving issues that arise and overseeing all incomingcallswhen their manager is not onshift.TheCustomer ServiceSupervisormust also be able to complete tasks independently and accurately while staying calm under pressurewhile also ensuring their staff do the same.The Customer ServiceSupervisormust be able to multitask well andmaintaina clean and orderly work environment.

Expected Schedule-Combination of1stand2ndFull Time-Exact schedulevaries Shifts arescheduled between 9:30am to 4:30pm and 12:30pm to 8:30pm. Weekends and Holidays asscheduled(Rotation).8 -hourshifts.

Responsibilities and Duties:

• Overseeing the opening or closing of the store- setting up registers, unlocking doors, and all other assignedtasks

• Count cash drawers before opening/after closing the store-Ensuringaccuratesafe count and deposit amount

• Be Manager on Duty for Customer Service Staff when the Customer Service Manager is notpresent

• Resolve all customer concerns that arise during the shift

• Complete transactions with customers on the cash register- offering punctual, friendly service

• Ensureaccuratetransactions on the cash register- both credit card and cash.

• Stay within sight of the registers whileaccomplishingsales floor tasks

• Receiving phone calls and assisting callers as needed

• Maintaingood communicationwith thedepartment,utilizingall available tools

• Maintain a clean and orderly workspace

• Attend all meetings and training sessions as scheduled

• Show the love of Christandbe ready to share the gospel
  

Qualifications:

• High School Diploma-Preferred
  

• 1 Year Retail Experience- Preferred

• Basic Microsoft Suite Experience- e.g. Email, Word Documents-Required
  

Skills

• Strong Grasp of Mathematics, able to find and fix errors in the register system

• Dynamic People Skills, able to resolve issues with staff or customers for the best possible outcome

• Ability to learn,independently use, and teachnew software within15 daysof introduction.

• Ability toanswer,