Client Experience Manager

Job Description

Salary: $16 per hour plus BONUS!

Burn Boot Camp

Client Experience Manager (CEM)

Hours: MondayFriday, 5:00 AM12:00 PM (approx.)
Some evenings required between 4:00 PM7:00 PM
Some Saturdays required between 6:00 AM10:00 AM

Position Overview

The Client Experience Manager (CEM) oversees all aspects of the client experience once a client has entered the gym. This role ensures an exceptional in-gym experience, manages daily operations, and maintains communication across all staff and leadership teams.

The CEM also oversees gym maintenance and communicates any repair needs to the Franchise Partner (FP).

As Burn Boot Camp continues to evolve, responsibilities may adapt to meet new demands, improve performance, and increase operational efficiency.

The CEM works closely with the Head Trainer and Franchise Partner (FP) and provides leadership to the Burn Ambassadors and Childcare Staff.

Meetings

• Bi-weekly: CEM, Head Trainer, and FP
• Monthly: CEM, Head Trainer, and FP

Gym Operations

• Communicates with FP regarding maintenance or repair needs.
• Ensures gym cleanliness by enforcing daily/weekly cleaning checklists.
• Works a minimum of three in-gym shifts per week, with at least two PM shifts monthly, excluding promotional periods when full in-gym presence is required.
• Completes quarterly member