Customer Support Specialist

Job Description

We are seeking a proactive and customer-oriented Customer Support Specialist to support clients using the Conrep Recruitment Management Platform. The ideal candidate will assist customers with platform navigation, troubleshoot technical issues, and ensure a smooth user experience across Conrep modules including ATS, CRM, Bench Management, and Job Distribution.

This role requires strong communication skills, problem-solving abilities, and the ability to work closely with product and technical teams to resolve issues quickly while maintaining high customer satisfaction.

Key Responsibilities:

• Provide product and technical support to customers using the Conrep platform.
• Assist users with ATS workflows, job postings, resume parsing, and candidate management.
• Troubleshoot issues related to job board integrations (LinkedIn, Indeed, ZipRecruiter, Dice, etc.).
• Respond to customer queries through email, chat, and support tickets in a timely manner.
• Guide clients on best practices for recruitment workflows and system usage.
• Work closely with the engineering and product teams to escalate and resolve complex issues.
• Document issues, resolutions, and maintain knowledge base articles.
• Conduct product onboarding sessions and user training when required.
• Ensure high levels of customer satisfaction and retention.

Qualifications:

• Bachelors Degree in Information Technology, Computer Science, Business, or related field.
• 24 years of experience in customer support, technical support, or SaaS product support.
• Experience with ATS platforms, recruitment software, or HR technology is highly preferred.
• Strong written and verbal communication skills in English.