Customer Service-Order Entry Specialist

Job Description

Admore®, Inc. has been in business for over 79 years. We are the largest manufacturer of premium presentation folders and related items, which are sold through qualified distributors and resellers across the country.

We are a specialty, trade-only printer which offers offset printing, digital printing, foil stamping and embossing, UV coating, plastic film lamination, die-cutting, folding and gluing, as well as hand assembly and shipping all occurring at one location in Macomb, Michigan.

POSTIVE, PRODUCTIVE AND FAIR WORK ENVIRONMENT

SERIOUS APPLICANTS ONLY

AIR CONDITIONED FACILITIES

SUMMARY

Our in-person, onsite Customer Service - Order Entry Specialist provides courteous and professional service to our retail customers by phone, email, and/or live chat; assisting with product information, pricing, and order specifications. This skilled individual will receive, review, and process incoming orders from the website/portal, email, and phone by gathering required details, entering order information into JDE, and preparing accurate job documentation for print manufacturing following our workflow standards.

This customer-centered role ensures order details, artwork, and specifications are complete and accurate before orders move into production.

The ideal candidate maintains a calm, pleasant demeanor, communicates clearly in both written and verbal interactions, and demonstrates strong attention to detail while managing multiple tasks in a fast-paced environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Maintain working knowledge of our product line, including specifications, options, and ordering requirements available through the web portal and product materials.

· Coordinate and manage incoming customer orders received through the e-commerce portal, email, or telephone.

· Review supplied order information; download and organize digital artwork.

· Review and maintain customer