Customer Experience Manager

Job Description

About Preferred Data Corporation

Preferred Data Corporation is a provider of IT solutions and services, supporting businesses in High Point, NC and surrounding areas with custom software products and managed IT support built over 30+ years. Our team moves fast, embraces AI tooling, and takes serious ownership of our clients' success. You won't find bureaucracy here; you'll find real problems, real relationships, and real impact from day one.

We're looking for a versatile, self-directed professional to become the primary point of contact for our software customers and the operational backbone of our day-to-day business. This is not a narrow support role: you will own customer relationships, manage internal operations, handle IT tasks, and help drive the company's growing use of AI and automation tools.

The ideal candidate is a fast learner with strong technical instincts who is comfortable holding a wide variety of responsibilities, building institutional knowledge from scratch, and working directly alongside company leadership.

Customer Success &