Customer Service Representative - Inbound

Job Description

Experience: 3 - 30 Years
Location: Pittsburgh, Pennsylvania, USA (100% onsite in Pittsburgh, PA)
4-month contract to hire position.

Experience: 3+ years in a high volume (60+ calls), inbound Call Center/Contact Center OR College degree in lieu of experience.

Shifts:During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours of 8:00 am to 9:00 pm with rotating weekends from 8:00 am to 5:00 pm. No exceptions. Mandatory overtime may be required based on business and training needs.
Position Overview:

• This position is responsible for handling a high volume of inbound calls. Identify our customers needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.
• Job Responsibilities:
• Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customers needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Centers Key Performance Metrics on a daily, weekly and monthly basis.
• Promotes