À propos
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.
Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts
Alerts from Enterprise Monitoring Operations (EM Operations).
Traffic Routing – perform traffic routing in support of infrastructure maintenance
Raise new change tickets and arrange for approvals, including CAB approvals
Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
Supporting the UAT testing by the Product team and regional customer support team.
Configuring application/artifacts and supporting the new customer onboarding to the platform
Testing the newly on boarded customer’s file processing and reports delivery
Review and approve change tickets.
Work with customers on ad-hoc queries
Tools Used
Rally (For Story and Bug Tracking)
Splunk and Dynatrace for Monitoring
Must Have Skills
Application support Background
Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Application Support Experience in the Card Payment Industry or Banking Sector
PCF – Pivotal Cloud foundry
Good to Have Skills
Monitoring / Observability : Splunk / Dynatrace alert
AWS ( EC2, CloudWatch, Lambda )
Automation : automation using XLR/ shell scripting/ ansible/ python
Benefits
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
Contributory pension
Life insurance policy
Private medical insurance
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. xcfaprz All applicants are welcome.
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Compétences linguistiques
- English
Avis aux utilisateurs
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