Front Desk Representative

Job Description

Are you someone who excels in customer service and thrives in a student-centered environment? At ATS Institute of Technology, we are seeking a service-oriented Front Desk Representative to serve as the welcoming and professional face of our campus.

In this role, you will play an important part in creating a positive experience for students, faculty, and visitors by providing timely, accurate, and courteous support. This is an excellent opportunity for someone who enjoys helping others, staying organized, and contributing to a mission-driven higher education community.

Your Role:

As the Front Desk Representative, you will serve as the first point of contact for students, faculty, and visitors during evening hours. You will greet and assist guests, answer questions, manage clerical tasks, and support daily campus operations with professionalism and efficiency.

From maintaining an inviting front desk area to assisting with scheduling and basic technology support, your work will help ensure that every interaction reflects the high standards and supportive culture of ATS Institute of Technology.

Key responsibilities:

• Welcome & Assist: Greet students, faculty, and visitors professionally and direct inquiries to the appropriate department.
• Clerical & Administrative Support: Manage scheduling, phone calls, emails, and documentation to support smooth campus operations.
• Basic Tech Support: Provide basic assistance with computers, printers, and copiers; coordinate service calls as needed.
• Campus Presence: Help maintain the appearance, cleanliness, and safety of the front desk and student lounge areas.
• Student & Faculty Support: Assist with day-to-day needs and deliver excellent customer service throughout your shift.
• Flexibility & Adaptability: Perform additional duties as assigned in support of campus activities and evening operations.

Requirements

• Listening Skills: Ability to absorb instructions, communicate clearly, and follow through effectively.
• People Skills: Professional, welcoming demeanor with the ability to engage positively with students, staff, and visitors.
• Organizational Strength: Strong multitasking and time-management skills with a proactive approach to daily tasks.
• Tech Savvy: Comfortable using computers, email, and basic office software for scheduling, documentation, and communication.
• Professionalism: Reliable, punctual, and polished in both communication and appearance.

Benefits

At ATS Institute of Technology, we value our people and their growth. We offer competitive compensation along with a comprehensive benefits package that supports your professional and personal well-being.

The anticipated hourly pay range for this position is $17.00 – $19.00 per hour. Compensation is subject to change at the sole discretion of the institution, based on institutional needs.

Our benefits include:

• Comprehensive Health Coverage – Medical, dental, and vision insurance.
• PTO & Paid Holidays – Balance your career with personal time and rest.
• Professional Growth – Tuition reimbursement and ongoing professional development.
• Retirement Security – 401(k) with employer match to support your future.
• Mission-Driven Work – Join a team that makes a real difference in the lives of students and the healthcare workforce.