Customer Advocate

Job Description

At PFL a Vomela Company, every role opens a path to grow because your potential fuels our progress. Take pride in being part of a company thriving on the global stage, where our people create immersive brand experiences that leave a lasting impression. Here, you’re not just an employee; you’re an owner with a real stake in our success. Our strength is our people: a global team turning collaboration into extraordinary results.

Customer Advocates serve as consultative partners to PFL's eCommerce customer, helping transform marketing ideas into impactful print and direct mail campaigns that drive results.

This sales role is designed for individuals who are curious, competitive, and motivated to grow customer relationships through discovery, recommendation, and execution. Customer Advocates do more than process orders, they uncover customer goals, recommend solutions, and help clients achieve better marketing outcomes.

If you enjoy asking questions, solving problems, and influencing results while building long-term customer relationships, this role offers a strong foundation in consultative sales within a well-established, national print and marketing environment.

Requirements

What Successful Customer Advocates Do

• Conduct discovery conversations to understand customer goals, audiences, and campaign objectives.
• Recommend print and direct mail solutions aligned with customer marketing strategies.
• Perform informal and formal needs assessments for each customer to recommend appropriate printing and mailing solutions.
• Grow existing accounts through proactive outreach, opportunity identification, and relationship development.
• Guide customers from idea conception through final production while maintaining ownership of the customer experience.
• Identify opportunities to expand campaigns, improve results, and increase customer value.
• Collaborate with internal teams to deliver solutions that meet both customer objectives and operational requirements.
• Balance sales growth with flawless execution and follow-through.
• Prospect within existing accounts to uncover new opportunities.
• Utilize company tools and workflows to advance opportunities and ensure successful delivery.

What Success Looks Like Successful Customer Advocates:

• Ask thoughtful questions before proposing solutions.
• Take initiative to recommend improvements instead of simply fulfilling requests.
• Are energized by goals, performance metrics, and continuous improvement.
• Build trust by understanding customers’ business, not just their print specifications.
• Combine relationship-building with accountability for results.

Qualifications

• 2+ years of customer-facing experience in sales, service, or