Client Support Coordinator [CSC]

Job Description

Salary: $17.00

SOUTHLAND SERVICE GROUP, INC.

• A profitable Family Owned Business of 50 Years!
• Tenured senior leadership team
• Geographically growing; currently serving 7 states

JOB OVERVIEW

Organizational stability, healthy revenues and consistent growth may be on your criteria list for evaluating companies where you would like to work. You will find all are true here at Southland! As a Support Specialist you will be at the front line in setting and delivering client expectations!

Responsibilities include receiving and routing inbound emails, telephone switchboard operation, onboarding client requests and relationship maintenance. Being part of the Southland team requires being highly reliable, having an eye for detail, a calm demeanor, an aptitude for maintaining accurate data and overall being a "ringleader of responsiveness".

JOB RESPONSIBILITIES

• Must follow specified published Standard Operating Procedures (SOP)
• Manage inbound calls and emails in an expedited fashion
• Intake new claims or service requests
• Ability to multi-task and switch between systems or tasks
• Attention to detail to ensure accurate data management
• Acknowledge and resolve all customer concerns and properly escalate when required
• Ability to impact our company bottom line by problem solving and turning frustrated customers into repeat clients
  
• Support CSS as needed
• Conduct outbound outreach calls by contacting existing or prospective clients to offer support and/or ensure customer satisfaction
• Accurately log call details and update client data via CRM system
• Perform other related duties and special projects as assigned by Administration

JOB REQUIREMENTS

• High School Diploma or GED required
• 2+ years Customer Service experience or equivalent
• Excellent organizational and time management skills
• Outstanding written and verbal communication, including excellent grammar and punctuation
• 40+ WPM
• Effective use of Google Workspace
• Maintenance of a positive and professional attitude towards customers, fellow employees and vendors at all times
• In-Office Work but, must be willing to work hybrid/remote as the job requirements change.
  

WE SET THE TONE FOR SUCCESS!

• Exposure to Southland leadership who will invest time in teaching you our service based model
• A hands-on approach to "learning by doing" as you come into our organization and are exposed to various products, services and clients

WE REWARD YOUR HARD WORK, DEDICATION AND SUCCESS

• Advancement opportunities
• Competitive Base Pay with incentive opportunities
• Paid Time off
• Paid Holidays

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Southland family!

Southland is proud to operate as a drug and smoke free workplace. All new hires must complete pre-employment drug screening and a background check.

Southland Service Group, INC. is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental and physical disability, genetic information, sexual orientation, veteran status, or military status #receptionist #customer service #administrative assistant