Customer Service Representative

Job Description

Salary: $15.00 @ hour

Job Description: Customer Service Representative

Location: Lawton, Oklahoma
Company: Pippin Brothers, Inc.

About Us
Pippin Brothers is a trusted leader in plumbing, heating, and cooling solutions in Oklahoma. With a commitment to exceptional service, we prioritize professionalism, quality, and customer satisfaction. We're seeking a dedicated Customer Service Representative to join our team and be the friendly voice that connects our customers to the solutions they need.

Position Overview

The Customer Service Representative (CSR) is the first point of contact for customers, ensuring they receive outstanding support and service. This role requires an individual who is proactive, detail-oriented, and committed to fostering positive customer experiences.

Key Responsibilities

1. Promote Customer Satisfaction by Booking Service Appointments:
   • Convert incoming customer calls into booked service appointments.
   • Use active listening, problem-solving, and professional communication to identify customer needs and align them with company services.
2. Learn the Call Script:
   • Master and effectively utilize the company-provided call script to ensure clear and consistent communication with customers.
   • Adhere to tone, language, and engagement guidelines during all interactions.
3. Participate in Training:
   • Attend ongoing training sessions to stay informed about company policies, services, and industry trends.
   • Apply new knowledge to enhance service quality and meet performance metrics.
4. Maintain and Update Customer Database:
   • Accurately input and update customer information in the companys database.
   • Ensure records are current, organized, and compliant with company standards.
5. Maintain Communication with Dispatcher and Manager:
   • Coordinate with the dispatcher to schedule and confirm service appointments.
   • Provide timely updates to the manager regarding customer concerns or feedback.

Qualifications

If you can achieve the above and you find it fun and challenging, then you have just the right amount of qualifications we are looking for!

What We Offer

• Competitive hourly wage
• Potential to earn performance-based incentives
• Insurance available: health, dental, vision, life insurance, and short-term disability.
• 401k Plan with company contribution
• Two weeks paid vacation
• Paid holidays
• Comprehensive training and professional development.
• A positive and supportive team environment.
• Opportunities for career advancement within the company.

Join the Pippin Brothers, Inc. team and play a vital role in ensuring our customers receive the highest level of service. If youre passionate about helping others and thrive in a dynamic environment, wed love to hear from you!

Apply Today!

Reviewed 12/20/2024