Client Technology Advisor

Job Description

The Client Technology Advisor serves as a senior technical and strategic advisor to our customers at Aqueduct Technologies. In this role, you will focus on long-term technical alignment, architectural oversight, and strategic guidance, ensuring Aqueduct’s solutions continue to support and evolve with the customer’s business objectives.

The Client Technology Advisor complements the Customer Success Manager and Managed Services teams by providing forward-looking insight rather than day-to-day service delivery. 

• Exemplify Aqueduct's Values and Guiding Principles:
• Lead with accountability, integrity, and transparency in every customer interaction
• Build and sustain trust through proactive communication, empathy, and technical credibility
• Foster long-term relationships focused on partnership, not just support

Strategic Technical Oversight:

• Develop a deep understanding of the customer’s business objectives, technical environment, and long-term roadmap
• Provide guidance on architecture, scalability, risk, and modernization opportunities
• Act as a trusted advisor on evolving technologies and industry best practices relevant to the customer

Customer Alignment & Planning:

• Partner with the Customer Success Manager to align technical strategy with business goals
• Lead or participate in regular strategy and roadmap discussions with customer stakeholders
• Identify gaps, risks, and opportunities where Aqueduct can provide additional value
• Conduct regular technical health reviews, ensuring infrastructure, systems, and platforms remain secure, stable, and aligned with best practices.

Value Expansion & Advisory:

• Proactively introduce new capabilities, services, or solutions that align with customer needs
• Help customers understand how to get the most value from their existing Aqueduct investments
• Support renewal and growth conversations through technical insight and strategic alignment

Internal Collaboration:

• Serve as the technical voice of the customer internally
• Collaborate with sales, services, and engineering teams to ensure customer needs are understood and addressed
• Help shape