Customer Service (Hybrid)

Job Description

Customer Service Representative (Hybrid | No Weekends)

Looking for a steady, fulltime role where your communication skills matter—and your weekends stay yours? This is a great opportunity to grow your customer service experience in a fastpaced, supportive contact center with clear expectations and real structure.

If you enjoy helping people, staying engaged throughout the day, and working in an environment where training and schedules are clearly defined, this role was designed with you in mind.

Why You’ll Want This Job

• Monday–Friday schedule (no weekends)
• Hybrid work model after training
• (primarily remote with just 1 inoffice day per month)
• Multiple fulltime shifts available (day, mid, evening)
• Paid, instructorled training to set you up for success
• A role where you stay busy, build skills, and make a real impactWhat You’ll Do
• Support customers via phone, chat, and email
• Assist with orders, product questions, and issue resolution
• Provide accurate information on products, pricing, and order status
• Process orders with strong attention to detail
• Deliver a professional, positive customer experience
• Meet quality, productivity, and responsiveness goals
• Work with internal teams to resolve customer needs efficiently

Location & Schedule

• Location: Fall River, MA
• Training: First 2 weeks onsite (paid)
• After Training: Hybrid schedule
• Hours: Fulltime, Monday–Friday
• Shifts: Day, mid, and evening options

What Will Help You Succeed

• High School Diploma or equivalent
• 1–2+ years of customer service or call center experience (preferred)
• Strong verbal and written communication skills
• Ability to multitask across systems
• Detailoriented with good time management
• Comfortable in a structured, performancedriven environment
• Basic computer and CRM skills
• Positive, customerfirst mindset

Remote Work Expectations

• Professional, distractionfree home workspace
• Reliable attendance and punctuality
• Ability to stay fully engaged during scheduled shifts

If you’re ready for a consistent schedule, clear expectations, and a role where your customer service skills truly matter, we’d love to hear from you.