Customer Support Representative-Purchase

Job Description

Description:

Position Overview:

We are seeking a Customer Service Representative who is fluent in both Mandarin and English to join our New Jersey team. The ideal candidate will be the first point of contact for our customers, ensuring a seamless experience from inquiry to post-purchase support. This role is crucial for maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities:

Ø Address customer queries, resolve issues, and provide support via phone, email, or chat.

Ø Understand customer needs and preferences.

Ø Provide accurate product information and recommendations.

Ø Handle customer inquiries and resolve issues promptly.

Ø Build and maintain strong customer relationships.

Ø Demonstrates accuracy in understanding customer needs and selecting the appropriate items.

Ø Capable of interpreting customer drawings to identify and list the correct products

Ø Send estimate to customer

Ø QB order processing or Kunlu order processing

Ø Send invoices,