Customer Service Representative

Job Description

Description:

Customer Service Representative (CSR) – Bailey’s | Augusta, GA

High Energy. Detail-oriented. Driven to Book the Call.

Bailey’s is growing, and we’re looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction.

This role is more than answering phones — it’s about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time.

If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you.

• Answer inbound calls with enthusiasm and professionalism
• Follow a proven call script to ensure consistency and maximize booking rates
• Book service calls accurately and efficiently
• Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities
• Proactively work call lists to generate additional appointments
• Enter accurate notes and customer details into Service Titan
• Maintain a positive, team-focused attitude in a fast-paced environment
  

• Strong phone presence and high energy
• Ability to confidently follow a script and handle objections
• Driven to book calls and hit daily/weekly goals
• Proactive — you don’t wait to be told what to do
• Excellent communication and listening skills
• Organized and detail-oriented
• Comfortable working in a structured, performance-based environment
• Home services or call center experience preferred

• Competitive hourly pay- $16 an hour to start
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays + 2 floating holidays
• Growth opportunities within a growing company
• Supportive leadership and training

If you bring the energy, follow the process, and are motivated to win every call — Bailey’s is the place for you. Apply today.