À propos
global leader in their industry . We are seeking a strategic
Service Cloud Analyst
to bridge the gap between our high-volume customer operations and technical IT infrastructure. In this role, you won't just manage a systemyoull be the
Product Owner
for our Service Cloud environment, ensuring our platform evolves alongside our expanding international footprint. The Impact Youll Make Platform Ownership:
Act as the primary SME for Service Cloud, driving the roadmap for customer service and operational excellence. Strategic Translation:
Facilitate workshops with stakeholders to transform complex business needs into crisp user stories and process flows. Declarative Engineering:
Execute hands-on configuration, including complex Flows, Validation Rules, and Lightning components. Data Governance:
Oversee user architecture, security profiles, and compliance standards. Business Intelligence:
Design executive-level dashboards that translate platform data into actionable growth strategies. Deployment Leadership:
Orchestrate UAT and partner with developers to manage the end-to-end release lifecycle. What You Bring 3+ years
of Salesforce Business Analysis experience. 1+ years
of dedicated experience within
Service Cloud
(Omni-Channel and Case Management). Technical Proficiency:
Mastery of Flows and data tools (Data Loader/APIs). Agile Expertise:
Comfortable navigating Jira/DevOps environments. Education:
Bachelors degree in a technical or business discipline. Why Join Us? Comp:
$80k $108k (DOE) + Profit Sharing & 401(k) matching. Environment:
Hybrid (3 days on-site) in a premier Irvine, CA tech campus. Growth:
Relocation assistance available; up to 20% travel for enterprise-wide projects.
Compétences linguistiques
- English
Avis aux utilisateurs
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