Director, Workforce Planning & Operations Analytics
Grubhub
- United States
- United States
À propos
This leader is accountable for both building the system and driving the outcome. They will translate complex operational data into scalable labor models, actionable insights, and simple tools that enable consistent execution in the field. Beyond analytics, this role actively shapes how work gets done by identifying opportunities to reduce complexity, eliminate waste, and improve productivity through smarter processes, better design, and cross‑functional coordination.
As a highly cross‑functional leader, this role partners with Operations, Ops Excellence, Product, Culinary, Finance, and M&A teams to ensure labor and operational performance are measurable, predictable, and continuously improving at scale. In the near term, this role will directly own workforce planning execution, with the expectation to build, stabilise, and scale the function over time.
Key Responsibilities
Labor Strategy, System Ownership & Performance Delivery
Own the end‑to‑end labor system across IKCs and production environments (DISH, ProdCo, CK1), including demand forecasting, capacity planning, labor standards, and scheduling frameworks. Develop and continuously refine scalable labor models aligned to throughput, menu complexity, and quality expectations.
Drive accountability to labor performance by ensuring alignment between forecasted, scheduled, and actual labor, and by actively managing gaps to deliver against targets. Move beyond reporting to diagnosing and resolving labor inefficiencies in partnership with field and cross‑functional teams.
Embed labor thinking upstream into process design, kitchen layouts, equipment decisions, and new initiatives so performance is engineered into the system rather than managed reactively.
New Store Opening (NSO) Labor Readiness & Normalisation
Own the labor approach for NSOs, including pre‑opening labor models, ramp strategies, and post‑opening stabilisation. Define clear templates, assumptions, and success metrics to ensure consistency across openings.
Establish a structured normalisation process that transitions locations from launch to steady‑state performance, reducing variability and accelerating time to target labor and operational benchmarks. Continuously refine NSO labor strategies based on performance data and field feedback.
Operational Efficiency & Labor Optimisation
Continuously identify and unlock labor productivity opportunities by simplifying work, reducing unnecessary tasks, and improving process flow. Partner with Ops Excellence, Culinary, and Product to redesign workflows and eliminate inefficiencies.
Incorporate principles from industrial engineering and lean methodologies, including 5S and process optimisation, to improve throughput and reduce labor demand without compromising quality. Act as a key driver of making operations simpler, faster, and more scalable.
Operations Performance System & Business Insights
Own the system for measuring, diagnosing, and improving operational performance across IKCs, leveraging core metrics across sales, labor, waste, throughput, guest experience, and quality.
Define and standardise performance frameworks and business review outputs (weekly, monthly, quarterly), ensuring clear visibility into performance drivers and actionable priorities. Lead root‑cause analysis and ensure insights translate into tangible operational improvements, not just reporting.
Reporting, Tools & Data Infrastructure
Design and evolve the reporting ecosystem, including dashboards, scorecards, and analytical tools that provide clear, real‑time visibility into labor and operational performance.
Partner with Finance, Product, and Data teams to ensure data integrity, alignment, and scalability of systems. Prioritise automation, usability, and speed while maintaining simplicity and practicality for field teams.
Cross‑Functional Integration & Initiative Enablement
Partner with Product, Ops Excellence, Culinary, Training, and Finance to ensure all initiatives have clear labor expectations, performance targets, and measurement plans.
Support pilots, roll‑outs, and new initiatives by ensuring labor readiness and evaluating results to inform scaling decisions. Serve as a key partner in ensuring new concepts and operational changes are both executable and economically viable.
Field Adoption & Continuous Improvement
Drive adoption of labor and performance systems through clear tools, training, and operating routines that enable field leaders to plan, execute, and manage effectively.
Establish feedback loops from the field to continuously refine labor models, tools, and reporting, ensuring systems remain practical, relevant, and easy to use. Reduce variability across locations by making the right behaviours and outcomes the default.
Scalability, M&A Integration & Institutionalisation
Lead the integration and standardisation of labor models across acquired brands and new business lines, ensuring consistency while accounting for concept‑specific nuances.
Institutionalise workforce planning and labour management practices so they scale across formats, geographies, and concepts. Build the foundation for a durable, company‑wide labour system that supports rapid growth and operational complexity.
Experience & Skills Required
Core Experience
10+ years in workforce planning, operations analytics, business operations, or similar.
Experience in high‑volume, multi‑unit environments (restaurant, retail, or service operations).
Proven ownership of labour systems with direct impact on financial and operational performance.
Experience building and scaling workforce planning or analytics functions.
Track record of driving measurable improvements in labour efficiency and operational outcomes.
Technical & Analytical Capability
Advanced proficiency in Excel / Google Sheets; working knowledge of SQL and BI tools (e.g., Looker, PowerBI).
Experience with workforce management platforms (e.g., Logile, Workday, or similar).
Strong foundation in forecasting, labour modelling, and performance analytics.
Ability to translate complex datasets into clear, actionable insights.
Systems & Operator Mindset
Thinks in systems and designs for scale, repeatability, and simplicity.
Balances analytical rigor with real‑world operational execution.
Focused on outcomes, not just analysis; able to drive behaviour change through tools and processes.
Leadership & Influence
Strong cross‑functional leadership and stakeholder management skills.
Experience partnering with Operations, Finance, Product, Data, and HR.
Executive presence with the ability to influence both field and corporate leaders.
Comfortable operating in a fast‑paced, high‑growth environment.
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in‑person collaboration and connection. You’re welcome—and encouraged—to be in the office up to 5 days a week if it works for you.
Compensation New York: $210,000 – $220,500 per year.
Wonder uses geographic‑specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate’s skills, education, training, credentials, and experience.
Benefits We offer a competitive salary package including equity and 401(k). Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees’ needs as well as many benefits and perks that are not listed.
Equal Employment Opportunity At Wonder, we build the best teams by hiring with an objective lens—evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E‑Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.
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Compétences linguistiques
- English
Avis aux utilisateurs
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