Full-Time Teller/Member Service Representatives

Job Description

Rutgers Federal Credit Union

Member Experience Representative/Teller

General Summary

Assists in building valued financial relationships with our members by actively recommending and cross-selling Rutgers Federal Credit Union (RFCU) products and services that best meet our members’ financial needs while providing outstanding professional service and answering all member inquiries.

Essential Functions

· Assist all members, in-person or on the telephone, in a professional, timely and courteous manner; following established standards and guidelines for excellent member relations and efficiency.

· Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Sell money orders, cashier’s checks, and gift cards. Accept requests for stop payments, wire transfers, perform file maintenance on accounts, order debit/ATM cards and various other items. Provide member statements and check copies. Provide accurate accounting of transactions by balancing cash and checks daily.

· Accurately opens and closes memberships as needed.

· Understands the credit union’s financial goals and strategic direction.

· Proactively supports the “sales and service” culture.

· Utilizes