Customer Service Clerk

Job Description

Description:

The Belfast Community Co-op is looking to add a Customer Service Clerk to our team. The ideal candidate would be self-motivated, solution-oriented, and enjoy variety in their work week. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome

Starting at $17.00, this is a Full Time position (30+ hours weekly).

Customer Service Clerks create a superior customer service experience at the Belfast Community Co-op. The primary responsibility of a CS Clerk is as a cashier, providing shoppers with an efficient, accurate, and welcoming check out experience at the end of their visit. Customer Service Clerk’s duties include cashiering, carry out, stocking, facing, receiving, cleaning and sanitizing, shoveling snow, packaging bulk products, and basic kitchen assistance. Their shift will be a variety of these tasks, with the primary focus being at the Front End on register. The Customer Service Clerk is expected to reach proficiency in advanced processes as trained, and perform other tasks as directed.

ESSENTIAL FUNCTIONS

• Maintains and demonstrates understanding of Co-op ownership, and ensures accuracy of all owner-related functions, such as sign-up, and proper association of accounts in the Point of Sale.
• Provides shoppers with a pleasant, efficient, friendly shopping experience by checking out products accurately and efficiently, and ensuring that customer carryout needs are met. Handles customer complaints and concerns respectfully, and takes action as indicated.
• Requests assistance promptly and effectively, as needed, utilizing the phone system as indicated. Promptly and professionally pages/requests register back-up and other types of assistance, following established store guidelines when making pages.
• Provides consistently excellent service to internal and external customers.
• Maintains a clean and safe work environment.
• Performs other duties as assigned.
• Controls loss by following appropriate cash controls and established cash handling procedures
• Ensures receipt of