Customer Account Representative

Job Description

SUMMARY

This role supports both internal and external customers by handling order processing, compliance, and documentation. Key responsibilities include organizing contract reviews, order entry, monitoring open orders, addressing customer complaints, and ensuring effective cross-department communication. Additionally, the position supports technical, financial, and quality-related initiatives such as customer returns and backlog management.

ESSENTIAL JOB FUNCTIONS

• Serve as primary point of contact for assigned customer accounts, managing all aspects of the customer relationship including daily inquiries, concerns, and