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Customer Care Specialist
- Keller, Texas, United States
- Keller, Texas, United States
À propos
Job Description
Description:
Job Title: Customer Care Specialist
Reports to: Customer Care Director
FLSA Status: Non Exempt
Travel: Travel requirement 10-15%
Job Summary
The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines.
Work Location Requirements
This role operates on a hybrid schedule and will require onsite attendance. Candidates must reside within commuting distance of our Keller, TX location to meet business and operational needs.
Essential Duties and Responsibilities
- Customer Assistance: Primary point of contact for an assigned geographical section or market specific
Compétences linguistiques
- English
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