Full-Time Patient Relations Specialist - TRAINING PROVIDED

Job Description

Description:

STATEMENT OF PURPOSE:

The front office is responsible for providing professional patient services. The front office is responsible for patient registration, patient check-out, and telephone coverage. The front desk supports other administrative functions such as filing, collecting and verifying insurance information, coordinating and scheduling patient appointments. The front desk must have the ability to function in the fast paced clinic environment.

JOB DUTIES/RESPONSIBILITIES:

1. Follow Frederick Foot and Ankle Front Office protocols.
2. Answer phone queue, greeting patients, scheduling patient appoints, and answering/directing questions as necessary.
3. Collect and verify all demographic and insurance information on patients. Enter and scan all information necessary in patients’ accounts.
4. Assist patients in completing required forms, obtaining proper insurance authorizations, filling out waivers properly, and verifying insurance that is accepted by practice.
5. Prepare necessary paperwork for patients to be seen by provider according to protocols.
6. Open and close according to practice policy.
7. Assist patients in checking out. Collect and post appropriate co-pays and other amounts and/or make