Customer Service Representative (Full Time, In Office)

Job Description

This is a full time, in office position. The schedule is Monday - Friday from 7AM - 4PM.

About Us:

Zeo Energy is a leading, fully integrated residential solar and clean-energy company powering the next generation of renewable solutions across the US. With 20+ years of experience as a trusted national solar energy company, we’ve built our reputation on quality workmanship, long-term performance, and a customer experience that stays in-house from start to finish - sales, design, installation, service, and support.

Zeo Energy is focused on rapid growth and innovation. As a publicly traded company, we’re expanding our footprint and investing into clean-energy technologies. At Zeo Energy, you'll have the opportunity to be part of an industry leader, drive meaningful change in the renewable energy space, and help shape a sustainable future—while growing your career alongside a dynamic, forward-thinking team.

Job Description :

Position Overview :

We are seeking a customer-focused, proactive individual to join our team as a Customer Service Representative specializing in solar energy. In this role, you will serve as a key point of contact for customers seeking information about solar systems, installation processes, maintenance, and troubleshooting. This position requires strong communication skills, problem-solving abilities, and the capacity to confidently guide customers through their solar journey. The Customer Service Representative must demonstrate exceptional attention to detail, a solid understanding of solar technology, and a commitment to delivering a high-quality customer experience that ensures customers feel informed, supported, and satisfied with their solar solutions.

Key Responsibilities:

Customer Issue Resolution:

• Handle escalated customer inquiries and concerns via phone, email, and live chat.
• Investigate and resolve issues related to solar system installations, equipment malfunctions, billing discrepancies, and service concerns.
• Act as the main point of contact for high-priority or high-value customer accounts.
• Provide timely, accurate, and professional responses to customer concerns, ensuring all issues are fully resolved.

Collaboration with Internal Teams:

• Work closely with installation teams, scheduling, sales, and the technical support department to ensure comprehensive solutions are provided to customers.

Customer Satisfaction and Retention:

• Strive to turn escalated situations into positive customer experiences, maintaining high levels of customer satisfaction.
• Engage in proactive follow-ups to ensure customers are satisfied with the resolution and that any necessary corrective actions are taken.

Documentation and Reporting:

• Keep detailed records of customer interactions, including the nature of the escalation, steps taken to resolve the issue, and the final outcome.

Qualifications:

• 1+ year of experience in the solar or renewable energy industry required
• 2+ years of customer service/retention experience required
• Strong communication and interpersonal skills
• Demonstrated process development and root cause problem solving skills
• Capability to work effectively in a collaborative team environment
• Demonstrated ability to take initiative and make decisions

Why Work at Zeo Energy?

• Be part of an innovative team dedicated to renewable energy and sustainability
• Opportunities for professional growth and advancement in a growing industry
• Competitive pay, 401(k), benefits, and a supportive work environment

Zeo Energy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

While performing the duties of this job, the employee is regularly required to talk or listen. Regular periods of sitting or standing may be required by this position. Specific vision abilities required by this job include close vision and ability to adjust focus.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

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