Customer Fulfillment Representative

Job Description

Job Profile

Job Title: Customer Fulfillment Representative

Location: Buffalo, NY

Hire Type: Direct Hire

Pay Range: $25-28/hour

Work Model: On Site

Recruiter Contact:

Karissa

Nature & Scope:

Positional Overview

Do you have a knack for being the point of contact between customers and internal teams? Join our client’s customer service team to ensure seamless order fulfillment from order entry to delivery. Our client has a small, tight-knit team and is currently in growth mode – don’t miss the opportunity to join them!

Role & Responsibility:

Tasks That Will Lead To Your Success

• Serve at the first line of support for customers, providing prompt, professional service and ensuring accurate fulfillment of all requests
• Enter, confirm, and track sales orders, quotes, sample requests, and credits in alignment with company service standards
• Monitor inventory levels and coordinate material allocation
• Utilize CRM and ERP systems to provide customers with accurate information and updates while maintaining internal data integrity
• Assist with preparing and updating reports, forecasts, and commission documentation
• Develop and maintain strong, trust-based relationships with customer accounts through open and proactive communication
• Adhere to company procedures, guidelines, and policies to uphold service excellend across all customer touchpoints
• Collaborate with cross-functional teams to drive on-time delivery and resolve issues efficiently

Skills & Experience

Qualifications That Will Help You Thrive

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience with ERP and/or CRM systems
• Strong communication skills – both verbal and written – with the ability to engage professionally at all levels of the organization
• Exceptional attention to detail and organizational skills
• Demonstrated ability to work collaboratively in a team-oriented environment
• High responsiveness and a customer-first mindset