Sales Support Associate

Job Description

Salary:

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

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Essential Duties and Responsibilities:

The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:

• Respond to client inquiries (sales and billing)
• Interact with customers via webinar, phone and email
• Assist with inbound and outbound calls
• Be a key point of contact for subscription renewals
• Monitor and track daily, weekly and monthly billing
• Fully understand clients digital journeys, boost conversion, retention and customer delight
• Fully understand and own Mvix billing system:
  • Prepare and send invoices to clients
  • Identify and improve billing gaps
  • Identify and improve churn
• Create estimates / proposals for existing clients who are looking for additional products from us
• Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
• Followup with clients on the status of those proposals
• Assist the sales team, as needed
• Create Orders, Invoices and ensure timely