Customer Experience Specialist

Job Description

Join the Winning Team at New Bern Auto Group!
Position: Experience Consultant (Sales)
Location: New Bern, NC
Employment Type: Full-Time

About New Bern Auto Group
New Bern Auto Group is one of the most dynamic, customer-driven dealerships in Eastern North Carolina. We’re growing fast, we love what we do, and we’re looking for energetic people who want to build a rewarding career—not just another job. If you’re passionate about helping customers and want to be part of a high-performance team, this is the place for you.

What You’ll Do
As an Experience Consultant , you’ll be the first point of contact for our shoppers, helping them discover the perfect vehicle while creating an unforgettable customer experience. This is a sales position—but without the pressure and fear of commission-only pay. We set you up to succeed with a supportive environment, steady income, and the tools you need to win every day.

Your Responsibilities

• Engage customers in person, online, and by phone with enthusiasm and professionalism

• Set high-quality sales appointments and follow up with confidence

• Present and demonstrate vehicle features, technology, and benefits

• Create a friction-free, customer-first buying experience

• Maintain detailed notes in the CRM and stay on top of follow-ups

• Work closely with sales leadership to meet and exceed customer satisfaction goals

• Stay informed about inventory, new models, and automotive trends

• Bring positive energy to the showroom every single day

What Makes This Role Different

• A sales career without the fear —you get stable pay PLUS bonuses , not commission-only stress

• Clear expectations, strong support, and continuous training

• A fun, competitive, team-focused environment that celebrates your wins

• Real opportunities for advancement within New Bern Auto Group

Who We’re Looking For

• High-energy communicators who love working with people

• Motivated individuals who want to grow their income and career

• Confident appointment-setters with strong phone and interpersonal skills

• Customer-focused candidates who thrive in a fast-paced sales environment

• Automotive experience is great, but not required—we’ll train the right person

• Comfortable using computers, tablets, and CRM systems

What We Offer

• Competitive hourly pay + achievable bonuses

• Comprehensive professional training

• Clear career paths across sales, management, and more

• Employee discounts on vehicles and service

• Full benefits package (health, dental, vision, PTO, 401k)*

• A fun, upbeat culture where your effort truly pays off

Ready to Join the New Bern Auto Group Family?
Apply today with your resume and a short note about why you’d be a great fit. We can’t wait to help you build a career where you grow, earn, and love what you do!