Central Station Operator

Job Description

Central Monitoring Station Operator

Full-Time Position | Fayetteville, NC

Holmes Security Systems is seeking a motivated, detail-oriented professional to join our UL Listed, 5-Diamond Central Monitoring Station Team in Fayetteville, NC.

The ideal candidate is an effective communicator, strong multitasker, and eager learner who thrives in a fast-paced environment while supporting the safety and security of our customers.

This position plays a critical role in monitoring alarm activity, communicating with customers and emergency responders, and ensuring accurate documentation of events.

• Proven experience in customer service

• Strong computer skills and the ability to quickly learn new software

• Proficiency in Microsoft Office Suite

• Ability to monitor alarm signals and dispatch appropriate authorities for residential and commercial customers

• Comfortable handling incoming and outgoing calls to verify alarm events

• Ability to assist customers with alarm system questions or issues

• Strong attention to detail with the ability to accurately document alarm events and customer interactions

• Excellent organizational and time management skills

• Strong work ethic with a positive, team-oriented attitude

• Analytical thinking and problem-solving ability

• Professional communication skills with the ability to maintain a calm and reassuring demeanor when speaking with customers, 911 dispatchers, and first responders during burglar and life safety events

• Valid North Carolina Driver's License

• Criminal background check

• Pre-employment and random drug screening

• Flexible availability

Our Central Monitoring Station operates 24 hours a day, 7 days a week, 365 days a year , so candidates must be available to work flexible shifts including nights, weekends, and holidays when needed.

• Competitive pay with bi-weekly direct deposit

• Health, dental, and life insurance after 90 days of employment

• 401(k) eligibility after 12 months

Founded in 1908 by Oliver Wendell Holmes , Holmes Security Systems has grown to become one of the region's leading providers of security and life safety solutions. As a family-owned company , we are proud to offer industry-leading technology combined with personalized service and a hometown touch.

Our continued success is built on the quality of care we provide our customers, which inspired our longtime tagline:

"There's No Place Like Holmes."

If you value meaningful work, take pride in helping others, and want to be part of a team committed to protecting our community, we invite you to apply.