Senior Site Reliability Engineer

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. Join us and be part of a bold, innovative team that’s redefining what’s possible!

We are looking for driven and innovative software engineers with strong site reliability engineering (SRE) discipline or interest in this area to help us make ClickUp the “one app to rule them all.” As an SRE at ClickUp, your primary roles will be to improve the stability, availability and reliability of our globally distributed and cloud-based infrastructure that powers our app for thousands of users daily. If you are a rockstar engineer with an entrepreneurial and high‑paced mindset who is ready to own, drive and tackle some of the most complex problems out there, we would love to hear from you!

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• Build a deep understanding of how ClickUp’s systems behave, scale, interact and fail, and use that insight to identify risks and opportunities for remediation.
  
• Own, drive and improve the incident management process across engineering org and participate in the team’s follow‑the‑sun model.
  
• Define SLOs and SLIs for all of our services and introduce error budgeting.
  
• Own and improve our observability on all of our services.
  
• Build software solutions to enable reliability and operability of large‑scale distributed systems handling petabytes of data and serving.
  
• Build tools and automation to eliminate toil and reduce operational overhead. Create frameworks, processes and best practices to be used across ClickUp Engineering.
  
• Automate critical portions of ClickUp engineering processes, to minimize risk and maximize the speed of innovation.
  
• Manage capacity and performance to help scale our infrastructure both on public and private clouds around the world.
  

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• Software engineering: At the very core, we are looking for strong software engineers with an operational, infrastructural or SRE mentality who can design and build systems for platform and infrastructure layers.
  
• Cloud experience: Production work experience in a major cloud environment around doing CI/CD deployments, using managed services, bootstrapping and provisioning services via infrastructure‑as‑code (IaC) systems, automations and operations.
  
• Infrastructure management: You have worked with and managed production‑grade infrastructure with IaC tools or configuration management tools.
  
• Operating systems: Strong knowledge of *nix based operating systems, their internals and advanced troubleshooting commands.
  
• Compute: Experience of working with VMs, containers and container orchestration systems.
  
• Database: Experience of working with RDBMS and NoSQL storage solutions within production capacity and know your way around running and inspecting queries. A good understanding of indexing, locking, replication and sharding is a bonus.
  
• Observability: You have worked with logging, monitoring and alerting tools before and you know how logs are collected, aggregated and injected. You have set up monitors and alerts for production services and know your way around concepts such as SLOs and SLIs.
  
• Bonus points:
  
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  • CloudFormation/CDK, ECS, ElasticBeanstalk
    
  • PostgreSQL, DynamoDB, AuroraDB
    
  • Typescript or any JavaScript based framework
    
  
  

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

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