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À propos
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
European Tech Recruit are working closely with a global company that specialises in energy-efficient air treatment and climate control solutions, based in Cork, who are looking for an experienced HVAC Technical Support & Training Manager to join their team.
In this role you will be responsible for leading global technical support and training for a specialised HVAC product range, with a focus on data centre applications.
Responsibilities
Lead and manage technical support for global customers, ensuring efficient issue resolution and KPI compliance.
Mentor and develop a team of technical engineers.
Provide advanced troubleshooting for complex HVAC and refrigeration systems.
Coordinate with design, R&D, and field teams to resolve critical technical issues.
Develop and deliver technical training programs for internal teams, partners, and customers (classroom, digital, and hands‑on).
Create and maintain high-quality technical documentation, manuals, and troubleshooting guides.
Support commissioning, performance validation, and warranty investigations.
Analyse service trends to drive continuous improvement and feedback into product development.
Manage training facilities, demo equipment, and practical simulations.
Promote a culture of teamwork, accountability, and high-quality customer service.
Requirements
8–12 years’ experience in HVAC, refrigeration, or complex mechanical systems.
Proven experience in troubleshooting, commissioning, or field service environments.
Previous experience leading teams, mentoring, or delivering training.
Strong communication skills to engage technical and non-technical stakeholders.
Experience in technical documentation and training development is a plus. xcfaprz
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Compétences linguistiques
- English
Avis aux utilisateurs
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