Technical Support Engineer - Night shift - Additional language requiredjobtraffic • Ireland
Technical Support Engineer - Night shift - Additional language required
jobtraffic
- Ireland
- Ireland
À propos
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.
Fluent in English + 1 European language (Italian, French, Spanish, Dutch or Portuguese)
Nightforce shift (possible shift 16:30pm - 02:00am or 01:00am - 09:00am)
Key Responsibilities
Own the complete end-to-end customer support experience.
Provide prompt, detailed analysis of technical challenges and business issues.
Provide customer satisfaction and deliver great experience.
Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices
Create and maintain Knowledge Base Articles both for internal and external audiences.
Open and continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience
Customer-focused or previous customer-facing experience.
Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.
Ability to effectively prioritize, multi-task, and perform well under pressure
Knows how/when to escal customer issues as required
Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby, .NET, JavaScript, and Perl. xcfaprz
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
Understanding of database concepts and SQL
Excellent written and verbal communication skills
Comfortable interacting with other departments and management – Ability to work with different internal teams (other departments managements)
Ability to communicate technical concepts clearly and effectively
Desired Skills/Experience
Relevant experience working in Technical Support
Previous experience with Salesforce and its technologies
Any official Salesforce Certification
Familiarity with Trailhead or a Trailhead Ranger status
CRM domain knowledge
VisualForce and Apex knowledge
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
Experience with Eclipse IDE and ANT
Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.
Additional Language Proficiency a bonus
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Compétences linguistiques
- English
Avis aux utilisateurs
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