Desktop Support TechnicianF. H. Cann & Associates, Inc. • United States
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Desktop Support Technician
F. H. Cann & Associates, Inc.
- United States
- United States
À propos
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Functions
Provide technical support and troubleshooting for desktop hardware and software issues both in person and over the phone.
Install, configure, and maintain desktop operating systems and applications for employees.
Perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
Set up and configure user accounts and permissions.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.
Image new computer hardware in preparation for deployment to end‑user, install and update computer software.
Support the key (Artiva) application, our CRM.
Collaborate and elevate within the IT team to determine and resolve problems in a timely manner.
Manage the helpdesk ticketing system and provide regular updates to users.
Manage requests to meet business SLAs.
Be flexible to work some evenings (as late as 9 pm) and occasional Saturday shifts.
Position Requirements Competencies
Computers and electronics
Knowledge of Windows 10/11, MS Office 365, Active Directory and Manage Engine (or equivalent help‑desk application)
Complex Problem Solving – identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Critical Thinking – using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Time Management – managing one's own time and the time of others
Systems Analysis – determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
Strong customer service skills with the ability to communicate technical information to non‑technical users
Reliability, friendliness, and ability to work collaboratively in a team environment
Required Education and Experience
3+ years working within a Desktop Support environment
Solid understanding of networking LAN/WAN
Experience supporting VOIP environments, troubleshooting network backbone components through to softphones (preferred)
Experience with help‑desk software and remote support tools
Proficiency in troubleshooting desktop hardware and software issues
Understanding of firewall concepts and network security principles
Hardware
Desktops, laptops, multifunctional network printers, VOIP phones
Software
Microsoft Windows 10/11, Microsoft Office 365, Microsoft Active Directory and Manage Engine
Work Environment Call/Contact Center; In‑Office Federal And State Contractor.
Working From Home Requirements This role might support occasional remote work. Home internet minimum 25 MBPS upload/download required.
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Compétences linguistiques
- English
Avis aux utilisateurs
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