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À propos
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Key Responsibilities
Own the complete end-to-end customer support experience
Provide prompt, detailed analysis of technical challenges and business issues
Provide customer happiness and deliver great experience
Troubleshoot technical issues and integrations, with Apex/VF/Lightning Web Components and Standard Salesforce functionalities
Take ownership of customer issues through to resolution—including troubleshooting, internal communication and providing mentorship on recommended standard methodologies
Build and maintain Knowledge Base Articles for internal and external audiences
Open and continuous collaboration with your team to increase team spirit and efficiency
Required Skills/Experience
Customer-focused or previous customer-facing experience
Degree or Diploma in Computing/STEM (Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience
Ability to optimally prioritize, multi-task, and perform well under pressure
Knows how/when to elevate customer issues as the need arises
Programming abilities or ability to read code in languages such as Java, PHP, Python, Ruby, .NET, JavaScript, and Perl
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
Understanding of database concepts and SQL
Excellent written and verbal communication skills
Comfortable interacting with other departments and management—ability to work with different internal teams
Ability to communicate technical concepts clearly and optimally
Proficient xcfaprz in French in addition to English
Desired Skills/Experience
Relevant prior experience working in Technical Support
Previous experience with Salesforce and its technologies
Any official Salesforce Certification
Familiarity with Trailhead or a Trailhead Ranger status
CRM domain knowledge
VisualForce and Apex knowledge
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
Experience with Eclipse IDE and ANT
Familiarity with Internet technologies: firewalls, web servers, proxy servers, etc.
Additional language proficiency a bonus
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Compétences linguistiques
- English
Avis aux utilisateurs
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