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Content and Training ManagerVirtual Vocations Inc • United States
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Content and Training Manager

Virtual Vocations Inc
  • US
    United States
  • US
    United States
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À propos

A company is looking for a Content & Training Manager to oversee its knowledge and training ecosystem during a period of transformation and growth. Key Responsibilities
Own the Help Center and internal knowledge base with an AI-first approach to improve content accuracy and resolution rates Manage and optimize the external Help Center and internal Knowledge Base, ensuring alignment with product updates and international adaptations Oversee agent training programs, maintaining LMS content and supporting new product launches
Required Qualifications
5+ years in customer experience content, knowledge management, or enablement roles 2+ years managing or leading a content/training function Hands-on experience with AI tools in a customer experience context Experience managing Help Center platforms like Zendesk Guide or Intercom Strong project management skills, comfortable with tools like Asana
  • United States

Compétences linguistiques

  • English
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