Neuroscience Specialist

Job Summary
Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

In its evolved customer engagement model, a Neuroscience Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience.

The Neuroscience Specialist will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical (MSLs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content.

Position Overview
This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions. Below is a detailed overview of the key responsibilities and objectives associated with this position:

• Personally engage customers through various virtual or digital tools.
• Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed.
• Ensure customer requests are met and solicit feedback on the quality of engagement.
• Facilitate speaker programs to share knowledge and insights.
• Organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to the Area Business Lead, including local market insights.
• Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
• Action on insights collected from customer-facing roles to inform local strategy and business goals.

Key Responsibilities

• Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
• Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., CSS) as needed.
• Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.

Experience & Qualifications

• A minimum of 2 years of pharmaceutical or medical device sales experience.
• Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
• Previous cross-functional industry experience in commercial life sciences or related industry.
• 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
• Ability to work in an ambiguous environment undergoing transformation.
• Proven track record in coaching, training, and mentoring peers or others.
• Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
• Ability to assimilate and communicate complex clinical and product information.

Key Sales Capabilities

• Territory Analysis / Business Planning

• Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget

• Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan
• Responds compliantly to competitive threats and opportunities
• Educates office staff on payer guidelines and reimbursement procedures to increase pull through

• Effectively utilizes promotional materials

• Selling Skills, Engagement &

Compétences idéales

• Business Planning

• Poughkeepsie, New York, United States

Expérience professionnelle

• Business Developer / Sales Development Representative

Compétences linguistiques

• English