Account Manager

• Understand client needs, requirements, and expectations, and clearly communicate them to internal stakeholder;
• Maintain a strong, proactive, and professional relationship with assigned clients;
• Coordinate the preparation and validate the issuance of quotations in collaboration with estimators and technical teams;
• Follow up on proposals with clients, answer questions, and adjust information as required;
• Negotiate contractual terms to ensure project profitability;
• Ensure compliance with response timelines and the accuracy of submitted documentation;
• Upon receipt of the purchase order, confirm the ongoing project and delivery date with the client;
• Coordinate project kickoff meetings, circulate relevant information, and ensure compliance with project constraints (objectives, timelines, costs);
• Monitor project progress, identify potential issues, and collaborate with internal teams to resolve them;
• Provide regular project status updates to clients and communicate necessary information;
• Develop and maintain long-term client relationships based on trust, service quality, and an understanding of client needs;
• Manage special requests, changes, and adjustments throughout the project;
• Provide post-project support and contribute to the continuous improvement of the customer experience;
• Participate in the optimization of account management and project coordination processes;
• Contribute to the identification of business opportunities with existing clients;
• Collaborate with the management team on client trends, recurring needs, and areas for improvement;
• Perform any other related duties.

REQUIREMENTS

• Hold a college diploma in the electrical field or any other equivalent training;
• Training in project management and/or sales (an asset).
• 1 to 5 years in the manufacturing industry.
• Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec.
• Knowledge of CSA/UL/ISO standards (an asset);
• Knowledge of control panels as well as licenses, capacities, and restrictions (an asset);
• Comfortable with the Office suite;
• Comfortable with Microsoft tools (SharePoint, Power BI, Microsoft Project) (an asset);
• Comfortable with ERP and CRM systems and report analysis.
• Display autonomy;
• Exhibit communication skills;
• Express interpersonal skills and good team spirit;
• Uphold leadership and initiative;
• Demonstrate organizational and planning skills;
• Show ingenuity;
• Convey a sense of responsibility;
• Work effectively under pressure.