Junior IT Technician
Trycare Ltd
- Bradford, England, United Kingdom
- Bradford, England, United Kingdom
À propos
We are looking for a proactive and ambitious IT Technician to join a growing IT function, supporting a multi-site business environment across three locations.
You’ll deliver high-quality 1st and 2nd line support while progressively taking ownership of key systems and contributing to the stability, security, and improvement of our IT infrastructure. You will be trusted to take ownership of issues.
*Working closely with the IT Manager*, you’ll be mentored and supported to build confidence, handle escalations over time, and contribute to improvements across systems, processes, and service delivery.
Key Responsibilities
· Provide 1st and 2nd line IT support to users across multiple sites
· Troubleshoot hardware, software, and network issues
· Take ownership of support issues through to resolution, resolving independently where possible and escalating complex issues where required
· Manage and resolve support tickets in a timely manner
· Assist with user onboarding and device setup
· Support basic networking and connectivity issues
· Actively contribute to system improvements, automation, and IT initiatives, working with the IT Manager from idea through to implementation
· Identify recurring issues and inefficiencies, suggesting practical process improvements to reduce repeat incidents and improve user experience
· Support and maintain access to business-critical systems (e.g., ERP, CRM, reporting platforms), escalating complex issues and assisting with root-cause investigation
· Actively participate in IT projects and continuous improvement initiatives (e.g., rollouts, upgrades, documentation, standardisation)
· Assist with procurement of IT equipment and liaise with external vendors
· Provide basic data support where required, working alongside the IT Manager and Data Analyst
Skills & Experience
· Basic understanding of Windows OS and Microsoft 365
· Strong problem-solving skills
· Good communication and user-facing ability
· Ability to manage workload and prioritise tasks
· Willingness to learn and develop within the role
· Interest in developing deeper technical knowledge (infrastructure, systems, or data) with support and mentorship from the IT team
· Ability to think proactively and take initiative in resolving issues and improving systems
· Strong organisational and prioritisation skills in a busy, multi-site environment
· Ability to work independently while also contributing to a team environment
· Full UK driving licence, with the ability to travel between sites when required
Desirable (but not essential)
· Previous experience in an IT support role is desirable; however, candidates with a strong interest in IT and a willingness to learn will also be considered
· Basic networking knowledge (DNS, DHCP, switches)
· Experience with virtual environments
· Exposure to ERP/CRM systems
· Understanding of cybersecurity basics
· Exposure to or interest in basic SQL
· Exposure to or interest in web systems, analytics, or business data
Progression & Development
· Clear development pathway from day-to-day support into ownership of defined systems and services
· Exposure to infrastructure, virtual environments, and business-critical platforms, with opportunities to take on more complex escalations over time
· Opportunity to grow into a trusted technical resource within the IT team, contributing to standards, automation, and continuous improvement
What We Offer
· Competitive salary based on experience
· Ongoing training and professional development opportunities.
· Supportive team culture with opportunities to progress
· Pension scheme and additional benefits
· Exposure to a wide range of systems including ERP, CRM, and business data platforms
Over time, this role is expected to evolve into a key technical position within the business, supporting system design, optimisation, and long-term IT strategy.
Pay: £24,500.00-£26,000.00 per year
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.