Customer Service Agent

Job Description

Job Title : Customer Service Agent Location: Miami, FL Job Type: Full-time

Note On-campus work in Miami, FL

We are seeking a dedicated and customer-focused Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels including phone, email, and live chat. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and offering product information with professionalism and empathy.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and courteously.
• Provide accurate information about products, services, and policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and improve service quality.

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations with patience and professionalism.
• Proficiency in using customer service software and CRM systems.