Customer Service Representative

Job Description

Benefits:

• 401(k)
• Free uniforms
• Paid time off
• Training & development

• Handle customer inquiries via phone and email in a professional and empathetic manner.
• Open, track, and update service cases accurately in our system.
• Coordinate service requests with technicians, scheduling, and internal departments.
• Follow up on open cases to ensure timely resolution and clear communication with customers.
• Document all interactions, actions, and updates clearly and consistently.
• Escalate complex or sensitive cases when needed.
• Support internal teams by providing case visibility and status updates.

• Previous experience in customer service or support roles preferred.
• Strong communication skills in English (written and spoken); Spanish bilingual is a plus.
• Comfortable using computers and online tools (CRM systems, Google Workspace, spreadsheets).
• Highly organized, detail-oriented, and able to manage multiple cases simultaneously.
• Calm and professional when handling frustrated or upset customers.
• Willingness to learn internal processes and systems.

• Competitive salary (based on experience)
• 401(k) with company match
• Paid time off and company holidays
• Employee discounts on KUCHT products
• Full training and onboarding
• Supportive, growth-oriented team environment