Customer Service Representative

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Receive and process orders from outside sales representatives.
• Enter sales orders accurately into the companys POS / order management system.
• Review orders for accuracy, completeness, pricing, and availability.
• Track all orders from submission through delivery and final close-out.
• Place purchase orders with vendors and manufacturers.
• Confirm pricing, lead times, availability, and shipping details.
• Maintain ongoing communication with vendors regarding order status.
• Resolve vendor issues related to backorders, delays, substitutions, or discrepancies.
• Schedule and coordinate deliveries to customers, job sites, or company locations.
• Work with freight carriers, delivery services, and internal logistics teams.
• Ensure proper documentation is completed for shipments and deliveries.
• Communicate delivery timelines and updates to outside sales and customers as needed.
• Act as the internal support hub for outside sales representatives.
• Provide order status updates and proactively flag potential issues.
• Assist with quotes, revisions, and order changes.
• Ensure smooth handoff between sales, vendors, and delivery teams.
• Serve as a professional point of contact for customers when needed.
• Handle order-related inquiries, changes, and problem resolution.
• Maintain accurate records and documentation for all orders.

• 2+ years of inside sales, order management, or sales support experience
• Strong attention to detail and organizational skills
• Ability to manage multiple orders and priorities simultaneously
• Excellent written and verbal communication skills
• Proficiency with order entry systems, ERP software, and Microsoft Office
• Ability to work independently and take ownership of tasks
• Familiarity with vendor purchasing and logistics coordination
• Customer service or