Customer Support Representative

Job Description

Who We Are:

GloryBee, a Eugene based, family-owned natural food and product manufacturing and distribution company founded in 1975. We are a dynamic team of individuals focused on providing our customers with quality products and superior customer service. Our firm foundation includes a strategic outlook focused on long-term vitality. We are seeking an innovative, people-focused individual who is ready to work hard and have fun in our local owned family business. We are tobacco and drug free Campus at GloryBee.

Your Contributions to the Team :

The Customer Support Representative (CSR) assists with a variety of administrative tasks to support and manage daily requirements for existing customer accounts and/or prospects.

What We Are Looking For:

Primary Skills

• Processes orders received via fax, email and web including sending order acknowledgements to the customer
• Communicates price changes, product shortages/estimated "back in-stock" dates, possible substitutions, discontinued items and other order specific information to customers at time of order confirmation
• Coordinates or completes all paperwork associated with specific client requirements for shipments including customs documents, pallet tags and certificates of analysis (COA)
• Requests credits, debits, or adjustments when needed and ensures they are processed to completion in a timely fashion
• Responds appropriately to customer complaints, facilitates resolution and provides follow-up communication in a timely manner
• Communicates pick-up, call tags and inventory changes to supporting departments
• Engages with customers via inbound phone call to answer general questions about GloryBee, order or product specific questions and to assist with use of the GloryBee website
• Supports customer