Customer Service

Job Description

The Service Advisor serves as the primary liaison between customers and the Service Department. This role requires strong communication skills, excellent customer service, and the ability to clearly translate technical information between customers and technicians. The ideal candidate is personable, organized, and dedicated to consistently delivering exceptional customer experience while building lasting relationships that reflect Gordy’s commitment to service excellence.

The Service Advisor must not only be able achieve results but also committed to doing it the “Gordy's Way”, by always living the company values and culture, which is built on hard work, integrity, teamwork, and having a positive attitude.

Essential Job Duties:

· Customer Service Writing – point person and contact for all Gordy’s customers service needs

· Ensure that the customer’s experience with Gordy’s Service is of the highest quality

· Create work orders, document all customer requests, update schedule accurately

· Parts- Work with the technicians and parts team to send parts requests and make sure parts are posted to work orders

· Assist Haul and Launch with day-to-day responsibilities, scheduling, launch list, and contacting customers as needed

· Be efficient and timely in getting customer approval for all service work.

· Up selling customers on recommended maintenance, cleaning, parts/accessories, etcetera

· Ensure proper and timely billing/collecting