Customer Service Representative

Job Description

Essentra is a leading provider of essential components and solutions. Every day we produce and distribute millions of small but essential products. 

Our international network extends to 28 countries, with headquarters in the United Kingdom and includes 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers. 

At the center of everything is our purpose, to responsibly provide the products and services our customers need to succeed. Put simply, our purpose is why we exist as a company. Many companies claim to be changing the world; we don’t. But we do make a powerful difference to our customers. We make it work. Every one of us. Every day. 

The Customer Service Representative will be responsible for the handling of incoming orders via email or over the phone and respond to customers’ basic inquiries as they gain experience with the company's products and services. The CSR will be expected to deliver a ‘Hassle Free’ experience to our customers on day-to-day basis. This job can be based in Flippin, AR or Houston, TX. It is a hybrid position that will require working in the office 3 days per week.

Typical Accountabilities:

•    Process orders, process blanket orders, and release schedules in order entry system.

•    Review orders for availability, accuracy and pricing.

•    Inform customers of shipping date and any possible delays.

•    Answer customer phone calls and make outbound calls to customers for questions on orders,