Member Service Representative

Job Description

We're Hiring: Member Service Representative

Location: On-site in Santa Fe, NM

Schedule: Varies, Mon–Fri, 8:00 AM–6:00 PM

Status: Full-Time (40 hours/week)

Starting Pay: $21.00/hour

Guadalupe Credit Union is looking for a Member Service Representative to join our team! In this role, you'll support our members by processing accurate financial transactions and connecting them with the best financial tools and advice to help them thrive.

GCU offers a comprehensive benefits package to support your overall well-being.

Key Responsibilities:

• Provide friendly, professional service and build rapport with members

• Accurately process deposits, withdrawals, loan payments, and other transactions

• Handle cash in accordance with GCU standards and procedures

• Identify member needs and make product or service referrals to support financial empowerment

• Collaborate with your team and other departments to ensure member needs are met

Preferred Experience:

• Cash handling

• Customer service experience

• Experience opening new customer accounts and supporting onboarding

Physical Requirements:
This position requires regular walking, talking, and hearing, and may involve long periods of standing or sitting. Occasional light lifting, bending, and reaching may be required.

Additional Info:
After your application is reviewed, you may receive an email invitation to complete a short skills assessment. A computer is required to complete the assessment. If you don't have access to one, please contact us at or to schedule a time at one of our branches.

Guadalupe Credit Union is an Equal Opportunity Employer and a Drug-Free workplace (background checks and drug screening conducted).