SALES AND CLIENT SERVICES ASSOCIATE

Job Description

Sales & Client Services Specialist

Jeannie Cleaning | Full-Time | Monday-Friday

We do more than clean houses... We Make Lives Better!

We are looking for a new team member whose role is to attract, sell, and retain recurring clients by delivering an exceptional customer experience, from the very first call to ongoing relationship management. This role blends warm sales, client retention, scheduling support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Position Details

• Title: Sales & Client Services Specialist

• Reports to: Chief Revenue Officer

• Hours: Part-Time/Full-Time 25-40, Monday-Friday, varies between 7:30 AM - 5:30 PM based on needs of the business

• Earning Potential: $20 hour + performance bonus

• In office role and must live within 30 minutes of the office

• Start Date: April 15, 2026 - May 1, 2026

Core Responsibilities

Sales & New Client Growth

• Handle warm inbound leads - no cold calling

• Answer phone calls live and respond to emails within 24 business hours

• Identify and filter our Ideal Client Profile

• Create new client home estimates

• Manage and maintain the full sales funnel

• Participate in local community events and networking opportunities

Client Retention & Relationship Management

• Build lasting relationships with clients through consistent, warm, professional communication

• Proactively reach out to clients to ensure satisfaction and address concerns

• Assist in reducing client attrition to less than 2.5%

• Turn every interaction into a positive, memorable experience

Daily Schedule Management Support

• Weekly support for managing and optimizing daily cleaning schedules as needed

• Adopt and utilize our software to monitor bookings, adjustments, and team assignments

• Communicate schedule changes clearly and promptly with clients and staff

Client Communication

• Serve as a primary point of contact for new clients and leads

• Communicate professionally and warmly via phone, email, and text

• Maintain competitive pricing awareness and communicate value effectively

• Support community marketing initiatives and referral program outreach

Reporting & Operations

• Track and report all Sales KPIs

• Flexible and available to support opening or closing the office as needed

• Assist with other office duties as needed

Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity

We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you.

Character & Values

• Warm, friendly, and professional. Smiles easily and genuinely

• Cares deeply about helping others; understands that selling is listening, helping, and problem-solving

• Wants to make a real difference in clients' lives and in our community

• Trustworthy, honest, and reliable in all interactions

Skills & Strengths

• Excellent verbal and written communication skills

• Strong problem-solving ability. Stays calm, resourceful, and solution-focused

• Highly organized and self-motivated with the ability to manage multiple priorities

• Knowledgeable and comfortable with technology

• Loves to learn new things and is eager to grow with the company

Work Style

• Team player who thrives in a collaborative, positive environment

• Enjoys customer service and support as a core part of the role

• Ready to grow with us and sees this as a career, not just a job

Minimum Qualifications

• Must speak English

• 21 years of age or older

• 2 years of sales experience preferred

• 2 years of customer service experience

• Excellent computer skills: Email, texting, Microsoft style applications, Google Browser

• Professional communication

• Excellent problem-solving skills

Why Join Jeannie Cleaning?

At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose.

• Competitive Pay + Performance Bonuses - base salary with monthly bonus

• Benefits Package - Health, Vision, Dental, and Life Insurance available

• Positive, Drama-Free Culture - a workplace where kindness and respect guide everything

• No Nights, No Weekends - a schedule that supports your life

• Growth & Advancement - we invest in your personal and professional development

• Community Impact - be part of something bigger through charity work and local events

Apply Today and Help Us Make Lives Better!