Customer Service Assistant

Job Description

Position Overview
The Customer Service Assistant supports customer interactions by handling inquiries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, or promotions
• Assist with orders, returns, and service-related requests
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions
• Support customer satisfaction and retention initiatives

Qualifications

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Team-oriented and reliable
• Previous customer service experience is a plus but not required